Herald Overview

Herald is the AI SRE that plays offense. Our advanced AI agents are trained on your product, infrastructure, and workflows to reduce engineering toil and improve the metrics that matter most — MTTD, MTTR, and uptime.

Herald works both sides of the incident lifecycle: proactively detecting issues before they trigger alerts, and reactively helping your team remediate issues that have already been flagged. Engineering teams lose 30-50% of their time to reactive work that blocks them from shipping more features. Herald shifts that balance back to offense.

Shift to Offense

• Prevent Incidents: Identify recurring incident patterns to prevent future problems.
• Detect Silent Issues: Get a beat on brewing issues before they trigger alerts.
• Reduce MTTR: Drop incident resolution from hours to minutes.
• Cut Alert Noise: Focus on real problems, not false positives.
• Scale Expertise: Leverage resolution history and tribal knowledge to help every on-call.

Use Cases

• Alert Triage: Automatically correlates and prioritizes incoming alerts, cutting through noise to surface the incidents that matter. Herald investigates root causes in parallel so your on-call team can jump straight to resolution.
• Predictive Incident Detection: Continuously analyzes metrics, events, logs, and traces to detect anomalies and brewing issues before they escalate into incidents.
• Developer Q&A: Answers questions about your code, infrastructure, past incidents, runbooks, design docs, and more — leveraging your team’s collective knowledge so expertise scales beyond whoever happens to be on-call.

Why Herald

• Predictive Detection: Proactively flags issues based on MELT anomaly detection.
• Parallel Reasoning: Investigates multiple possible root causes for quick, accurate RCA.
• Self Teaching: Automatically maps your stack and learns from every incident.
• Steerable Investigations: Actively adapts to guidance in real-time via optional, low-friction cues.
• Reinforcement Learning: Gets smarter with every investigation, and from all feedback.
• Enterprise Ready: SOC 2 Type II, read-only by default, approval-gated actions.